Frequently Asked Questions

CPB header

General Questions

Can I trust your service? What about my privacy?

We take our customers’ privacy very seriously and never disclose any personal information to third parties. The only things visible to our writers are the individual Client ID you get when register at and your order instructions. Our customer support representatives are the only ones having access to the information you provide so that we might get in touch with you regarding your order, payment or VIP customer extra features. Have a glance at our Privacy Policy if you have any additional questions.

Can you provide all types of writing?

Surely, we can! At, we can produce a top-notch paper right on time be it an academic, individual or business writing. However, if your order seems too complicated, you are welcome to place a free inquiry. We will get back to within a couple of minutes and tell if there is an available expert and what the exact price is.

Can you do online assignments?

Although our writer cannot complete the online assignment by logging in instead of you, we will gladly accomplish the work for you, if you send it to us along with the instructions.

Is it possible to pay for the order after the delivery?

Unfortunately, such an option is not available. We are a prepaid service and have to reimburse our experts for their writing in advance.

Should I pay for the title and reference pages?

No! They are included in the final price of your order, so no extra payment is required.

What do I get with ordering VIP Customer Service?

If you order for VIP customer service, your assignments become a top priority for us. The best managers of the support team will keep track of your orders, and you will also get SMS notifications with the updates.

Placing an order

How can I make my order?

Go to our ordering form on the website and give as many instructions as possible. Please, make sure you fill in all the required fields to head to secure the payment.

So, I submitted my order. How much time do you need to find an expert?

We will start looking for the best expert in your field right after you make the payment. Once the writer is assigned to your order, you will see the status update in the control panel.

Managing your order

Can I add extra materials to the submitted order?

After submitting your order instruction, you are free to use your Control Panel to chat with the assigned writer. This communication involves the fast exchange of messages and files. We do recommend to provide the writer will all assignment details and requirements you have. Our system allows for attaching up to 20 MB of any format. Please, message us via live chat if you have any difficulties with the service. Otherwise, you may send the necessary files at Remember to mention the number of your order in the ‘Subject’ of the e-mail.

Is it possible to change the order?

Yes, before we assign the writer to your order, you can make changes to the instructions. Just let our support agents know about the amendments. However, once you processed the payment and our writer began working on your order, you won’t be able to change anything on your own. The expert might already do some part of writing, so it may cause him to do the double work. In this case, the safest and the most convenient way would be to ask our managers for help with making alterations to the instructions.

Can I add any extra features after the payment?

Yes, you can! Go to the Order page in the Control Panel or contact our customer support representatives to do this for you.

Receiving your order

When will I get my paper?

Your neatly done paper will be submitted to the Control Panel by the date you checked when making an order. If you need the assignment earlier or a bit later, contact our customer support representatives to make such changes. We strive to upload papers even before the deadline for you to take time for checking the order and asking for revisions if necessary.

How will I get my order?

Firstly, you will get the paper as a PDF file for preview. If you are satisfied with it, you are welcome to approve the paper and download the final version in any format you selected when making an order. If required, we can also forward the paper to your email absolutely for free.

What should I do if my paper is late?

Please, get in touch with our support agents by phone or chat right away! The writer must have already submitted the paper, but it’s not visible on your account yet. However, if your work is really late, which hardly ever happens, we will contact the author immediately and notify you when you can download the paper. If you no longer need the assignment after the deadline, you are eligible to 100% refund.

Pricing and discounts

How is my paper price determined?

Starting from $10 per page, the final price depends on the following aspects: type of work, academic level, number of pages/problems/slides, subject, and, of course, urgency. Besides, our additional features such as VIP service, TOP writer, Abstract page, and others may add up to the price as they are provided at extra cost. Nevertheless, we do have a lucrative bonus program that allows you to save up to 15% of the orders as well as a referral program that is a great way of earning money with our service.

Do you offer discounts?

Feel free to save with us in two possible ways: with bonus program or a one-time discount. While a one-time discount at 5% or 10% is available for orders over $500 or $1000 accordingly, Loyalty bonuses program helps to save much more over time. For each completed paper, you receive 5 to 15% of its cost depending on the order volume as bonuses. Later, you can use them to pay for the next orders. Also, we provide discount coupons on social media pages or via email promotions.

Safety and Quality

What is your money-back guarantee for written papers?

Our experienced team of vetted writers who work on your paper makes their best to ensure that all your requirements are met. If you’re not completely satisfied with the submitted content, we will gladly provide free revisions (their number is limited to 3). On the off-chance there is something amiss with the order, we follow our refund policy providing you with the ease of knowing you can request 100% money back. Nevertheless, our loyalty and commitment to customer satisfaction prompt us to make you 100% happy with the quality of the provided services. In order to learn more about our revision and refund policies, visit our Revision Policy and Money Back Guarantee pages.

Can I be sure that my paper is 100% original?

Definitely! We are aware of the repercussions of plagiarism and do not tolerate it in any form. Each paper is written from scratch, and all the materials used for writing are properly referenced and cited. Furthermore, we have created a department that is dedicated to scanning each piece of content with different plagiarism checkers before submitting it to you. If you need an official proof that the paper is totally original, just add the Plagiarism report feature to the order.

What if I am not satisfied with the delivered paper?

If the provided service does not meet your expectations, we advise you to request up to three free amendments to reconcile the issue. Check our Revision Policy page for any questions on this matter.

Do you work with MLA and other formatting styles?

Absolutely! Our experts write papers in APA, MLA, Harvard, Turabian, and other styles. In case you have a specific format requirement, just let us know the details, and our professional writer will craft the paper according to it.

My writer

Who will write my order?

We hire writers who are experienced in one or several different academic fields and come mainly from English-speaking countries: USA, Great Britain, Canada, Australia, and New Zealand. All of them obtained Bachelor’s, Masters or Ph.D. degrees in the relevant fields of study. Each applicant for the writer’s position is carefully screened and passes a series of thorough evaluation tasks to test English, writing, and proficiency skills. Every time you hire a writer at, you can be sure the real expert will work on your paper.

How can I choose the best writer for my paper?

We provide an opportunity to select among four possible options: Regular writer, My previous writer, Advanced writer, and TOP writer. To make sure that one of the most qualified and experienced professionals will assume your order, add TOP writer to the shopping cart. All our experts undergo rigorous procedure of testing and evaluation. Furthermore, we have a department that constantly monitors writers' work to make sure they perform their best and that your papers are produced by genuine professionals without regard to the choice. Nevertheless, by choosing the TOP writer, you get a chance to work with one of the best employees.

Can I pick a writer to work with?

Surely! We encourage you to work with one specific writer who has a complete understanding of your writing requirements. You can request any writer you already worked with for orders with 24 hours or more deadline. In fact, we will also try getting in touch with the expert in question even on short notice, though cannot guarantee they will be available to start working on your paper immediately. Besides, there is an option to pick Advanced or TOP professionals by adding such information to your order.

Can I communicate with my writer?

To make sure that we are on the same page with you, we have added a special messaging system to your account. Just log in to the Control Panel at and check out the Messages option below your order to send a message to a support agent or directly to the writer. For reasons of safety, we do not allow to communicate with the writer by phone or e-mail.